Discover opportunities to transform your revenue cycle.
Case Studies
Radiology Group in Washington- DC
Overview
- Privately held Radiology group in Washington- DC
- Specialty: Radiology
- Over 70 years of history of providing the highest quality imaging care for patients throughout the DC metropolitan area
- Clients’ Revenue per year > $56.4M
Implementation
- Daily claims submission
- Follow up date based collection follow ups
- Optimized collections and denial management process through SYNERGEN
- Collections and Denial Management system (CDMS)
- Real-time Analytics reports (DOCTRIX®)
- Weekly progress reports
- Monthly Revenue analysis report
- Quarterly Onsite Strategy Discussions
- Best Practices recommendations
- PQRS initiative
- Quality Enhancement Process Automations
- Billing process streamlined by automating claim uploads and nuance verification through SYNERGEN Billing Interface
Challenges
- An average of a 7-day delay in claim submission
- Coding and Documentation
- Increase in the 90+ Insurance AR – 40% on average
- Increasing days in AR – 49 Days on average
- Time of Service patient collections
- Payment portal integration with Billing system and Patient statement mailing systems
- Transition from outdated Practice Management System to new Practice Management System
Results
- Billing turnaround time improved from 7 to 4 days
- Seamless transition to new improved Practice Management System helping with the coding and documentation challenges
- Reduction in the 90+ Insurance AR from 40% to 15%
- Reduction in the Days in AR from 49 Days to 25 Days
- Clean Claim rates improved to 99%
- Consistently maintained Zero pay claims at less than 2%
- Resolved claim % at 90 and 120 days is 99%
- 100% transparency into RCM processes
- Best in class & compliant business processes
Request your personalized RCM roadmap
Disclaimer: Results shared on this website are the average performance of SYNERGEN Health clients. Results may vary by systems and processes.
RESOURCES
Comprehensive State of Denials Management in 2026
Healthcare denials are evolving fast due to payer automation, rising complexity, and new technologies reshaping revenue cycle management. This white paper explores why denial categories look the same but are harder to manage and what will define denials management in 2026.
