Genetic Testing Client

Overview

• Lack of integration between the Healthcare Billing System & Accounting Systems
• Manual workflow processes
• Inflated administrative costs for the oversight and management of the process
• Lack of electronic payment methods result in further payment delays
• Solution must be PCI Compliant
• Missing consolidated view of invoice status

Implementation

• Requirement Analysis, configuration and deployment completed within 4 weeks
• Integration between the SYNERGEN Client Bill Portal & Client’s Billing System
• Training and video demonstration initiated
• Seamless implementation and Go-Live across multiple international locations

Challenges

“Yes, I was able to login into the portal and it was extremely useful and easy to pay !!”
– Client Facility in Lima, Peru

Results

• Real-time invoice and statement delivery
• Accept online payments using credit cards
• Allow other mode of payment and capture payment reference information
• Customized invoice aging based on net terms for convenient invoice filtration
• Built in dispute management and dispute resolution
• Download invoices as PDFs with password protection
• Export the invoice/statement records into CSV
• Customized PDF designs
• B2B payment status dashboard