National Diagnostic Lab

Overview

Client struggled to get patients to adopt initial payment plans. Additional pain points were growing in A/R management, both for current and aging payments as well as poor customer experience.

Implementation

SYNERGEN PAY was deployed to assist the Client in launching a simple, online payment portal that patients could engage and where friendly reminders could prompt patients to keep balances up to date.

Challenges

Results

• 60% - Increase in Patient Collections
• 40% - Decrease in Patient Accounts Receivable over 90 Days
• 19 Days - Improvement in Current Accounts Receivable Payments
• Enhanced Customer Experience