National Diagnostic Lab


Client struggled to get patients to adopt initial payment plans. Additional pain points were growing in A/R management, both for current and aging payments as well as poor customer experience.


SYNERGEN PAY was deployed to assist the Client in launching a simple, online payment portal that patients could engage and where friendly reminders could prompt patients to keep balances up to date.



  • 60% - Increase in Patient Collections
  • 40% - Decrease in Patient Accounts Receivable over 90 Days
  • 19 Days - Improvement in Current Accounts Receivable Payments
  • Enhanced Customer Experience

Sign up for a Assessment

Register today for a No-Cost, No-Obligation Assessment

  • Successful Completion of SOC 2® Plus HITRUST CSF, Type 1 Audit
  • KLAS Spotlight 2021
  • Gartner’s 2020 HDO CIOs
  • 258+ healthcare revenue cycle companies to know | 2020
  • Five Consecutive Great Place to Work® Accolades
  • 20 Most Promising Healthcare Analytics Solution Providers in 2016
  • Inc. 5000 Fastest-Growing Private Companies in the U.S. for Seventh Time
  • SMU Cox Dallas 100 Fastest-Growing Privately-Held Companies in Dallas for Third Year