“Yes, I was able to login into the portal and it was extremely useful and easy to pay !!”
– Client Facility in Lima, Peru
Case Studies
Genetic Testing Client
Challenges
- Lack of integration between the Healthcare Billing System & Accounting Systems
- Manual workflow processes
- Inflated administrative costs for the oversight and management of the process
- Lack of electronic payment methods result in further payment delays
- Solution must be PCI Compliant
- Missing consolidated view of invoice status
Implementation
- Requirement Analysis, configuration and deployment completed within 4 weeks
- Integration between the SYNERGEN Client Bill Portal & Client’s Billing System
- Training and video demonstration initiated
- Seamless implementation and Go-Live across multiple international locations
Results
- Real-time invoice and statement delivery
- Accept online payments using credit cards
- Allow other mode of payment and capture payment reference information
- Customized invoice aging based on net terms for convenient invoice filtration
- Built in dispute management and dispute resolution
- Download invoices as PDFs with password protection
- Export the invoice/statement records into CSV
- Customized PDF designs
- B2B payment status dashboard
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Disclaimer: Results shared on this website are the average performance of SYNERGEN Health clients. Results may vary by systems and processes.
RESOURCES
Comprehensive State of Denials Management in 2026
Healthcare denials are evolving fast due to payer automation, rising complexity, and new technologies reshaping revenue cycle management. This white paper explores why denial categories look the same but are harder to manage and what will define denials management in 2026.
