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Case Studies

Genetic Testing Client

Overview

  • Lack of integration between the Healthcare Billing System & Accounting Systems
  • Manual workflow processes
  • Inflated administrative costs for the oversight and management of the process
  • Lack of electronic payment methods result in further payment delays
  • Solution must be PCI Compliant
  • Missing consolidated view of invoice status

Implementation

  • Requirement Analysis, configuration and deployment completed within 4 weeks
  • Integration between the SYNERGEN Client Bill Portal & Client’s Billing System
  • Training and video demonstration initiated
  • Seamless implementation and Go-Live across multiple international locations

Challenges

  • “Yes, I was able to login into the portal and it was extremely useful and easy to pay !!”
    – Client Facility in Lima, Peru

Results

  • Real-time invoice and statement delivery
  • Accept online payments using credit cards
  • Allow other mode of payment and capture payment reference information
  • Customized invoice aging based on net terms for convenient invoice filtration
  • Built in dispute management and dispute resolution
  • Download invoices as PDFs with password protection
  • Export the invoice/statement records into CSV
  • Customized PDF designs
  • B2B payment status dashboard

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Disclaimer: Results shared are the average performance of SYNERGEN Health clients. Results may vary by systems and processes.

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