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Case Studies

National Diagnostic Lab


Client struggled to get patients to adopt initial payment plans. Additional pain points were growing in A/R management, both for current and aging payments as well as poor customer experience.


SYNERGEN PAY was deployed to assist the Client in launching a simple, online payment portal that patients could engage and where friendly reminders could prompt patients to keep balances up to date.


  • 60% – Increase in Patient Collections
  • 40% – Decrease in Patient Accounts Receivable over 90 Days
  • 19 Days – Improvement in Current Accounts Receivable Payments
  • Enhanced Customer Experience

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Disclaimer: Results shared are the average performance of SYNERGEN Health clients. Results may vary by systems and processes.




Case Studies