Client struggled to get patients to adopt initial payment plans. Additional pain points were growing in A/R management, both for current and aging payments as well as poor customer experience.
Case Studies
National Diagnostic Lab
Overview
Implementation
SYNERGEN PAY was deployed to assist the Client in launching a simple, online payment portal that patients could engage and where friendly reminders could prompt patients to keep balances up to date.
Results
- 60% – Increase in Patient Collections
- 40% – Decrease in Patient Accounts Receivable over 90 Days
- 19 Days – Improvement in Current Accounts Receivable Payments
- Enhanced Customer Experience
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Disclaimer: Results shared on this website are the average performance of SYNERGEN Health clients. Results may vary by systems and processes.
RESOURCES
Comprehensive State of Denials Management in 2026
Healthcare denials are evolving fast due to payer automation, rising complexity, and new technologies reshaping revenue cycle management. This white paper explores why denial categories look the same but are harder to manage and what will define denials management in 2026.
