"We engaged with SYNERGEN Health in early 2018, following an extensive search for several companies. We have been engaging with multiple companies for our billing and collections for about ten years and have experienced several ups and downs. The biggest concern for us was the lack of transparency in the billing, appeals and posting processes. Coupled with that of the feeling of having a complete lack of control, it gave us plenty of sleepless nights.
SYNERGEN Health assisted us in a range of areas, from our ongoing RCM transformation to our old AR. DOCTRIX®, SYNERGEN Health’s robust analytics tool, has provided our doctors and myself with full visibility and transparency into our revenue cycle process. The billing team at SYNERGEN, as promised during the onboarding stage, provides us with seven comprehensive reports on a daily basis, covering every step of the process.
Their dedicated team has always been on top of their game and has to date, been consistently meeting service level agreements and communicating with us proactively! We look forward to a long-term partnership with SYNERGEN."