SYNERGEN Health believes that to experience the change we want to see in healthcare, we must innovate and participate in that cause. We deliver comprehensive health system and specialty-specific solutions and expertise in revenue cycle management powered by robotic process automation (RPA) and artificial intelligence (AI) technology with dedicated teams to augment or run your operations.
End-to-End RCM
Unlock your operational potential with end-to-end revenue cycle management services
Gain the long-desired end-to-end results your enterprise desires
Improve accuracy and visibility
Reduce manual efforts
Accelerate cash flow
Experience uplifting customer service
2.3
2.3M monthly manual tasks automated
450
450 FTEs saved with automation
21
21+ billing platforms integrated
900
900+ software engineers, consultants, and analysts
1
1 dedicated account team
Power your operations with tech-enabled, full-service RCM
With access to real-time financial analytics and dashboards, our end-to-end RCM services and solutions support your entire revenue cycle operations and deliver the increased value and the scale your enterprise requires.
Verification and pre-authorization
- Increase revenue by 10% with automated coverage discovery
- Reduce 9 FTEs per 1,000 claims per month
- Average a 30% improvement in your operations valued at $29M
Coding and billing
- Reduce 6 FTEs per 1,000 claims per month
- 50% increase in cash collections
- 40% decrease in turnaround time
Claims Submissions
- Submit and monitor submissions by location and provider
- Customized performance analysis on key KPIs for claims
Collections, appeals, and denial management
- 2 FTEs saved per 1,000 claims per month
- Increase collections and denial efficiency by 30%
- Increase appeals throughput by 400%
Aged receivables
- Reduced 80% of aged receivables to >120 days within the first 6 months
- Re-submission of denied claims saw a 49% success rate, and medical record appeals saw a 33% success rate
Payment posting and reconciliation
- 48% improvement in patient collections
- 96% daily reconciliation turnaround time
- 97% guaranteed accuracy rate
Credentialing and contracting
- Maintains credentialing compliance
- Tracks expiration dates and renewals
- Provides visibility into provider status
Reporting and benchmarking
- Up and running within two-weeks
- Near real-time reporting with user-friendly dashboards
- Powered by our proprietary software DOCTRIX® Analytics
Predictive analytics at your fingertips
DOCTRIX® Analytics uses artificial intelligence (AI) and machine learning (ML) to identify revenue leakage, gaps, and inefficiencies across your workflows and provide the transparency you’ve been missing.
- Cloud-based proprietary software
- Track RPA efficiencies
- Data is de-identified and follows HITECH and HIPAA protocols
- HIPAA-compliant organization
- ISO 270001 certified organization
Artificial Intelligence (AI) and Machine Learning (ML)
Uses algorithms for pattern recognition and predictive analytics to suggest actions for optimal resolution, which is specifically beneficial in claims and denial management.
Seamless Integration
We integrate with billing platforms, EMRs, LIS and other external databases.
Who we seamlessly integrate with
What your peers have to say
“Aegis was looking to streamline our revenue processes, improve cash flow, and enhance overall revenue performance. SYNERGEN Health implemented a tailored solution that addressed our unique challenges. Despite dramatic growth due to COVID testing (30K to 1.5M claims per month), SYNERGEN remained agile and continued to deliver quality results while quickly ramping up capacity, which was critical to our success. I'd highly recommend SYNERGEN to those looking to enhance their financial performance and efficiency.”
David PriestleyChief Financial Officer | Aegis Sciences Corporation
“The SYNERGEN team is not just a RCM vendor, they are a strategic partner. The Team has helped to accelerate practice revenue. SYNERGEN gives access to data needed to make important decisions. The SYNERGEN team works hard to ensure Sona is aware of all aspects of the RCM process. The communication from the team is phenomenal.”
Jean M. FuscoClinical Initiatives Leader | Sona Dermatology
“SYNERGEN has been a reliable business partner to American Hearing Benefits for 5+ years. SYNERGEN does a great job by staying in regular communication with us on daily operations, and escalating issues requiring our immediate attention. They have remained collaborative, flexible and responsive, adapting to our changing business processes and requirements by customizing software solutions, managing custom report changes.”
Sue MercierAccounting Manager | American Hearing Benefits
“Our organization has grown to appreciate all that the SYNERGEN team does for our organization. Our industry metrics look great when compared to our peers. Their analysis of our data in our monthly reports is extremely valuable feedback, especially when it addresses systematic errors that need corrected on our part to improve the revenue cycle. I'm convinced that our business would not be as successful without the revenue cycle services of SYNERGEN Health.”
Norman WinlandPractice Administrator | CityDoc Urgent Care Centers
“We thought we were doing well with our first time payment rate but SYNERGEN Health improved our first-time payment rate to 93%, plus our 90+ A/R is dropping and current AR is down to 28 days.”
Geoffery GeeCOO | Berenson Cancer Center
“SYNERGEN has been a tremendous partner. We have worked with them over the last two years to fill gaps that we identified with our existing practice management system. The SYNERGEN team supplied us with a reporting tool (DOCTRIX®) that provided us insight into our opportunities and allowed us to prioritize based on return on investment. Our eligibility denials have reduced from over 15% to under .00005%. We have also partnered on identifying other areas of automation to reduce overhead and manual touches. We are thankful for this partnership and look forward to our continued success.”
Jenny O'PryVice President of Revenue Cycle Management | MindPath for Mental Health
“To keep up with our aggressive expansions, we engaged SYNERGEN Health to help with the complex Ambulance coding function for the emergency transports for our organization. The team exceeded our expectations with their quality, compliance and turn around time of their work, and we have now expanded our scope to over 30,000 claims per month. SYNERGEN Health is truly a partner that is aligned with Acadian's mission.”
Asbel MontesVice President of Government Relations & Reimbursement | Acadian Companies
“Anyone in the medical field can tell you how exhausting and frustrating it can be to get reimbursed for the work that is done. SYNERGEN Health has helped CityDoc recapture the joy of practicing medicine by taking on and conquering the challenge of medical coding, billing and collections for CityDoc. Our urgent care centers benefit from SYNERGEN Health’s streamlined processes, analytics platform, and expert advice. We look forward to a long partnership”
Dr. Brenna J. NanceManaging Partner | CityDoc Urgent Care Centers
“In 20 years of private medical practice we have had 5 or more companies claim they could increase our revenue and make our lives easier. SYNERGEN is the first that actually delivered. Their expertise and professionalism is not something we have encountered until now. They have been great partners. We look forward to continued success with them and highly recommend them without reservation.”
Brian Flanagan, MDBaylor Scott and White Center for Pain Management
“The dashboard has become a game changer for us. Every time we introduce the dashboard to our clients we get the same reaction… “WOW”!. The system has paid for itself many times over… and continues to do so. All this and an amazing team of professionals at SYNERGEN. It doesn’t get better than this!”
Gene W. HowellCEO & Co-Founder | Insight Practice Partners
“Working with SYNERGEN Health has been amazing. I have had the opportunity to work with two different groups with in SYNERGEN and they have both been great value add to both of my organizations. I would certainly refer anyone to them as they have helped in so many ways and are a true partner to me.”
Alun MaloneLab Director | Konen and Associates
“We engaged with SYNERGEN Health in early 2018, following an extensive search for several companies. We lacked transparency in the billing, appeals and posting processes while managing the feeling of having no control. SYNERGEN Health assisted us in a range of areas, from our ongoing RCM transformation to our old AR. DOCTRIX®, has provided our doctors and myself with full visibility and transparency into our revenue cycle process. Their dedicated team has always been on top of their game and consistently meets service level agreements and communicates with us proactively! We look forward to a long-term partnership with SYNERGEN.”
Joseph MatthewsPractice Administrator | Advanced Orthopaedics & Sports Medicine
“SYNERGEN Health helped us launch our new hospital by consulting with us to select and set up the HIS System and all the functions related to billing and collections. Their revenue cycle team helped us ensure we collect on all the cases we did and provide the insights to manage our business. They have been great partners to work with.”
Josh IhdeCEO | Surgical Hospital in Louisiana
“DOCTRIX has streamlined our processes and made our reporting much easier. We are now able to view reports in real time, 'at a glance' and, are able to target accounts that need to be worked and problem-solve much faster. I highly recommend Doctrix to help simplify your patient accounting and A/R processes.”
D'Nette BroylesMedical Practice Director, Timothy Martin, MD. (Athena Health User)
“I am writing to express my appreciation for SYNERGEN Health. Their attention to detail, broad knowledge, and project management are qualities that stand out the most for a job well done and wish them continued success.”
RCM ManagerLarge Diagnostic Lab
“The SYNERGEN Health team has been an amazing asset to my organization. The billing portal (DOCTRIX®) they provide is a wealth of information. The service pays for its self and love the transparency. I would highly recommend the service to anyone that deals with medical billing. I can’t tell you how thankful I am that I found SYNERGEN!”
Britt TraynhamManaging Partner | Genesis Reference Labs
“SYNERGEN does a great job in finding trends, which is not something that every vendor offers and is much appreciated. We are finally making progress that results in payments. We appreciate the SYNERGEN team's due diligence and commitment each and every day. They truly are great partners!”
VP of Revenue CycleLarge Academic Health System
